Return Request
Would you like to return a product? You have 14 days from receipt of your order to make a return, subject to the conditions below. Carré Blanc’s Lifetime Guarantee also includes a 100-day satisfaction guarantee from the date of purchase, provided the items are new, with their tags and in their original packaging.
Embroidered items, duvets, pillows, mattress protectors and pillow protectors cannot be returned if you have simply changed your mind. To find out which guarantees apply to these products, please see the Lifetime Guarantee terms and conditions.
Did you place an order online?
For returns due to a change of mind, you have 14 days from receipt of your order. Carré Blanc’s Satisfaction Guarantee also allows you to return an item within 100 days of purchase, provided it is new, with its tags and in its original packaging. This guarantee applies to purchases made from 8 October 2026 onwards. It is not retroactive.
Return instructions:
- Log in to your account using the email address you used to create it. Then, from the order list, click on "Request a return".
All you have to do is fill out the form and send it. - Once the return request is submitted, our customer service will validate your return and send you a return label.
- Once you have received the label, pack your items and place the label on the outside of your package.
- After receiving and verifying the items, the refund for returned items will be processed as soon as possible (subject to verification of the items, the refund is issued by Carré Blanc. The refund is for the price charged and paid directly to the original payment method).
Return conditions
- Free Returns : Bring your purchases back to our Brussels store for free.(Avenue de la Toison d'Or 20, Galerie Toison d’Or, 1050 Brussels)
Return costs : If you wish to return your purchases with our carrier, a fee of €4.90 will be applied. - Refund process : The refund, equivalent to the price charged, will be made to your original payment method once the items have been verified.
Did you place an order in our store in Brussels?
You can exchange or return an item for a refund directly at your store. Refunds are not possible through the website. If your product is embroidered, it cannot be returned as it cannot be resold. Duvets, pillows, and comforters cannot be exchanged or refunded.
Please contact our store if you have any questions regarding your order.
